SMS Consent & Communication Policy
This page explains how Bliss Dental St. Charles (“we,” “our,” “us”) uses text messages (SMS/MMS) to communicate with patients and how you can manage your preferences.
Program Overview
Program name: Bliss Dental St. Charles SMS
Message types: appointment notifications, scheduling updates, limited promotional offers, and important office alerts.
Opt-In & Consent
By providing your mobile number and affirmatively opting in (e.g., on our intake forms, online booking, or verbally in-office), you consent to receive SMS/MMS from us at the number you provided. Consent is not a condition of receiving treatment or services.
We maintain records of consent and honor all opt-out requests. We do not share or sell mobile numbers or SMS consent data.
Opt-Out, Help & Frequency
- Opt-out: Reply STOP to any message to stop receiving texts. You may also call us at (630) 549-7916.
- Help: Reply HELP for assistance or call our front desk at (630) 549-7916.
- Message frequency: Varies by patient activity; typical traffic is occasional reminders and occasional promotions (e.g., up to a few messages per month). You will not be messaged excessively.
- Carrier & rates: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Content & Privacy
- We avoid including sensitive health details in SMS. For protected health information (PHI), we will use secure channels or a phone call.
- Do not text confidential medical information. If you have a clinical question, please call the office.
- Your information is kept confidential and used only for the purposes described in this policy.
Eligibility & Age
You must be the account holder or have permission to use the mobile number you provide. For minors, consent should be provided by a parent or legal guardian.
Changes to This Policy
We may update this page to reflect legal, carrier, or practice changes. Your continued participation after updates constitutes acceptance of the revised policy.
Contact
Bliss Dental St. Charles • 1400 Lincoln Hwy, St. Charles, IL 60174
Phone: (630) 549-7916
Last updated: